In-shop & on the Road
Fresh & delicious
Deliveries & Policies
We deliver our baked goods daily all over Colorado Springs! To perform a delivery, we need the recipient's name, address, a good delivery time, and payment in advance of the delivery. Just call us at 719-271-0990, and we'll chat with you about your gift delivery details, including the flavors we'll have available for you to choose from! We offer a rotating weekly selection, which always includes our top 4 sellers as well as a generous variety of feature flavors. You are welcome to request additional Gift Options to add to your cupcake gift; the more notice you give us, the better able we are to accommodate different requests! Our minimum order for delivery in Colorado Springs proper is a half-dozen. General pricing for standard cupcakes delivered within our standard delivery range* is as follows:
- 12 std cupcakes--$44
- 6 std cupcakes--$30
- 24 mini-cupcakes-- $43
- same-day charge-- +$5 (on top of the standard $15 delivery fee included above)
*All prices are subject to the appropriate sales tax, 8.2%, depending on the location/nature of the transaction. We do deliver outside Colorado Springs proper, for an additional cost that varies based on mileage. Delivery prices will depend on the address (Colorado Springs is a big city), please call to get an exact quote! We will deliver to nearby areas, for a little extra (additional $2-$20 depending on mileage). Minimum order for delivery in the standard delivery range is $30. Fort Carson deliveries are $55 for one dozen, deliveries to the USAFA are also $55 per dozen (minimum order, additional dozens just $29!). Increased post delivery prices include a military discount, and are higher because they are on the far ends of the city and we have to use commercial gates and sign in / be inspected. We are currently limited when it comes to deliveries on the bases, because access can be spotty with changing coronavirus restrictions--we need as much notice for these deliveries as possible!
Please refer to the policies below for more information about our delivery service, obligations, and expectations.
Policies:
We hear all the time how awesome it is to be able to trust a local source and home-grown bakery for your baked good gift delivery needs! We pride ourselves on getting our very best treats out to your loved ones reliably, so we have some policies in place to make sure we don't let you down. Please read these before placing an order; we assume your consent to these policies when you place an order with us. We don't hide our terms and conditions, they are all right here for you to review!!!
Delivery is available nearly every day! A visit from any of our fleet is a welcome sight. We can deliver as soon as the next day, or do same-day rush orders if you call early enough and are flexible with flavors & delivery times. This is one Doctor who will bend over backwards to serve you! Of course, more notice means we can do the best possible job for you. Some orders, especially those with custom work or specific treat requests, are just not able to be accomplished same-day. Please place your orders in advance if they are that important to you! We can only work with the time we're given, in the context of the other orders we have to complete that day.
In order to perform a delivery, we need the recipient's name, address, and a good delivery time (a contact number is nice, but we understand many folks don't want to share that info). A mailbox number is required for school and college deliveries (not many campus buildings are open access; this is the best way to make sure your delivery is received!). Sometimes the gift recipient is not there when you expect them to be! If a delivery is within a 1-mile radius of our shop we will redeliver; otherwise we assume your permission to leave your gift in a reasonable location near the residence at the time you specified. We just can't spend all day driving after your gallivanting loved one. :)
We check every gift before it is left at a doorstep (this is not our preference), and choose the best spot we can to avoid foot traffic and direct sunlight. We can not be held responsible if the gift is stepped on, kicked, stolen, eaten by lions or wild dogs, or mishandled in a way that leads to damage. The most common culprits are shaking the box or worse, tucking it under an arm to carry inside. This makes us just as sad as you. We know you love surprises, but if you know your loved one is often in auto-mode, give them a heads-up that they're receiving a delivery that should be treated as fragile. Hubbies, boyfriends, and sons tend to be the most automatic, as we're sure you can imagine. ;) Give them a heads-up. Again, we want them to enjoy a perfect gift as much as you, but treats tipping over after they've left our custody is not going to warrant a refund. We did all the work, and just like you, we ask to be compensated a reasonable rate for our efforts. A small business can not operate the same way a Wal-Mart can. The easiest way to avoid any problem is to give us an address and time you know they will be present to accept the gift directly from us!
Thus, the delivery time you give us is important. Try to be sneaky to get accurate info from your recipient. ;) We deliver to homes and offices, so choose the time and location you think works best. Unless you specify otherwise, we assume a 30-minute delivery window (much better than your plumber or internet service!). We can't control traffic, other drivers, or this crazy Colorado weather, so we need a little leeway. If the timing of your delivery needs to be very specific, you need to tell us in very clear terms, e.g. "It has to be there before noon", or something to that effect. Otherwise we just don't know, and we may arrive at 12:10 and miss your surprise. Tell us our window and we'll make it happen. Of course, we appreciate more flexibility in delivery times too (e.g. "anytime in the afternoon"); that helps us plan our routes more efficiently and keep costs low. If you are just not sure, or not particular about the delivery time and tell us anytime is fine, we assume the delivery can be made anywhere within our business hours (9am-6pm) to your satisfaction. If your delivery time frame changes the same day as the delivery, we can not guarantee we'll be able to accommodate the change, but we will do our best. Similarly, if you are asking for a same-day delivery, we need more flexibility. It's more difficult for us to guarantee delivery times without advance notice, because we may have other customers to take care of in your desired time frame, with the staff we scheduled to be in that day. We're real people, just like you.
And just like you, sometimes we make a mistake. If an order is incorrect, or damaged while in our care, you will not be charged and we will make it right with a refund/replacement as soon as humanly possible. We take responsibility for our mistakes. The Doctor was lucky, and the first time she bobbled a delivery was taking a beautiful Mother's Day dozen to someone's front door, waving as the smiling Mom came out, then tripping over a landscape light and chucking the box toward her. It happens. Fortunately, she was laughing too hard to be anywhere close to upset. We replace it at no cost to you, and appreciate you laughing with us. Those gifts are always the most memorable.
When calling about your special gift, please have a general idea of what you'd like to send. Our cupcake menu is extensive, and it can take a lot of time to describe every flavor over the phone. Each week, we offer a rotating selection of 10-15 of our flavors, and you are welcome to choose from these when placing your orders. If an order is short-notice, you will have to settle for what's already on tap in the shop. It's also very difficult to customize orders at the last minute. More notice means more time for us to get your order right and get you exactly what you want! We can not put more thought and care into your order than you have given us time to, so please order something important or specific in advance and give us the opportunity to do great work for you! Our policy is 48 hours MINIMUM for custom work, any less than that is all sales final. This policy is for your benefit, just like our same-day charge. We just want you to plan ahead so we have time to get it right and make it special! Set us up to impress and we will. We want you to be happy. Also, if you would like to tip the driver, let us know and we'll add it to your payment. Tips are never expected, always appreciated!
For last-minute orders, it is important to recognize that we will not make a delivery unless the order has been paid for. We receive plenty of calls / correspondences from folks who are "thinking" about placing an order; we don't assume it's serious until it's paid. Otherwise it's an extra burden and expense for us. If you do not remit payment for your order in a time frame that allows us to make your desired delivery successfully, we do not accept responsibility for the outcome. If you do not pay until right before your order is supposed to be delivered, it's just not fair to assume that we can drop everyone else's planned orders to make yours happen on time. Make it easy for everyone and pay for / schedule deliveries in advance!
Our last and most important policy concerns incomplete or incorrect delivery addresses. Recurring problems are mixing up E. and W. Streets, Aves vs. Rds vs. Blvds, leaving out apartment information, or giving the incorrect hotel address. If you are not sure about the address, please make sure before calling! Chances are we don't know your loved one, and we're not going to be able to find them if they're not where you tell us they are. If we are given the wrong or incomplete address, we reserve the right to terminate delivery without a refund. We baked, we drove, accumulated the expense, and they're just not where you told us. We try to avoid doing that, because we're not bad people. What usually happens is we contact you again and ask for your help or for contact info for your recipient, and redeliver at a nominal cost. This process becomes problematic on busy days or holidays, especially on Valentine's or Mother's Day. So our policy is that if we receive an incorrect address from you, your order goes to the back of the line; i.e. happens on our timetable and we don't feel bad about that. We have many other customers that we have obligations to serve, and serve well. The important thing to take from this is to give us accurate addresses and times! Then we avoid any problems.
We sometimes offer to text or e-mail you a complimentary photo of your gift. Please understand that we are a small business, and have multiple deliveries to accommodate within a day. We usually do not begin customer correspondence before every order has been taken care of (which we know you appreciate!). Just because you do not receive a photo at the time of delivery does not mean the delivery has not happened. Your picture will come later, and if it's Friday or Saturday or a holiday it may not happen until the next day. We do our best, but we have to sleep sometime. ;)
We have run into the occasional snafu with delivery, as you might expect (over 10,000 deliveries made!!!), but we have always done our best to set things right when they go wrong. We're not perfect (pretty close though! :) ), but we're fair and will try to do right by you. You can trust this Doctor with your house calls. We hope to "treat" you soon!